General information:

All of our food products are shipped in insulated containers with gel ice packs, marked ‘perishable’ and scheduled to arrive within two days of shipment.

 

Shipping days:

Orders received Monday-Wednesday by 11a.m. CST are shipped same day, unless specified otherwise or shipping method requested prevents timely delivery. Orders received on Thursday by 11a.m. CST with overnight shipping requested are shipped the same day. All orders received Thursday-Sunday are shipped on the next shipping day unless a specific ship date is requested.

 

Shipping address:

All shipments require a street or physical address, P.O. Boxes and APO addresses will not be accepted. Apartment numbers must be included on orders, if left off an additional $15 fee for address correction may be incurred. A signature is not required for delivery, but if the recipient will not be at home we suggest that you have someone watch for the delivery.

 

If you would like your order dropped off in a specific location (i.e. leave in garage or deliver to side door) please include this information in the notes of your order. Another option is to leave a note on your door with instructions for the delivery driver.

 

Deliveries to apartment complexes may require packages to be left with a main office or supervisor. Please make arrangements for these situations in advance to avoid delays in delivery or additional shipping charges.

 

Please confirm the recipient zip code before placing your order. We are not responsible for product spoilage if an incorrect zip code was provided. An additional charge of $15 per address correction will be added to your credit card for each zip code correction.

Product information:

If your order includes both food products and nonfood items such as books, shirts, hats, etc., additional shipping charges may apply and you will be informed in advance if this is the case.

We reserve the right to substitute a similar product in the event that a requested item is out of stock. If there is a problem, please notify us within 48 hours of delivery by calling 800-345-8348. If you fail to contact us within 48 hours, you will not be entitled to a refund or replacement.

 

If you receive the incorrect product (not as a substitution), it is the responsibility of the recipient to notify us within 48 hours by calling 800-345-8348. For a refund or exchange, the incorrect product must be shipped back to us in the same container with gel packs included within 24 hours via 2-day or overnight service.

We reserve the right to fully investigate claims that we believe to be fraudulent or unfounded. Records will be kept on all product replacement and refund claims.